Groupe Mutuel Customer Services
The point of contact for all of your requests
You have a question about your insurance contract, an announcement to make or you need information? Our Customer Services are your exclusive point of contact. www.groupemutuel.ch/contactus
Write to us or contact us by phone: we will provide an answer as quickly as possible.
Our Customer Services are available Monday to Friday, from 08.00 to 18.00:
Hotline 0848 803 111 l Email clients@groupemutuel.ch
One single address for sending medical invoices (original documents) and letters:
Groupe Mutuel, Rue des Cèdres 5, P.O. Box, 1919 Martigny
prestations@groupemutuel.ch
In approximately 40 agencies and 6 service centres throughout Switzerland, our employees are available to welcome and advise you.
Opening hours: from 8.00 to 12.00 and 13.30 to 17.00 (incl. on the eve of public holidays).
Your Customer area makes your life easier
- Scan and send your invoices instantly
- Consult your documents and refunds
- Modify your contracts and personal data
Download the application : LINK
Questions about the Customer area?
- www.groupemutuel.ch/espace-client
- Call our hotline on 058 758 71 71 (Monday to Friday, 8am to 6pm)
- Write to us at extranet@groupemutuel.ch
